Our contact details
Name: Michala Jarvis
Address: Orchard Cottage, Church Lane, Arborfield, Reading, RG2 9JA UK
Phone Number: +44 7790 331467
E-mail: info@arborfieldconsulting.com
We are registered with the Information Commissioners Office Reference C1355835
28 June 2023
The type of information we collect
We currently collect, process and store the following information:
- Name
- Address
- Email address
- Telephone number
- Purchase history and business communication
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Carry out our obligations arising from any contracts entered into between you and us
- Notify you about changes to our service
- Send information on our events, products and services
- To administer our business and support those who work with us
- To comply with legal or regulatory requirements
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting Michala Jarvis at info@arborfieldconsulting.com
- We have a contractual obligation.
- We have a legitimate interest.
What we do with the information we have
We use the information that you have given us in order to:
- Supply you with our products and services
- Send invoices and payment reminders to you
- Deal with enquiries and complaints
- Inform you about our products and services
- Comply with our legal and regulatory obligations
We use a number of third-party systems to administer our business, but d not share information with any third-party unless at the request of the Police or any other statutory authority or regulator who has a reasonable need for this information to effectively conduct the business e.g. criminal investigations.
How we store your personal information
Your information is securely stored on carefully selected systems.
We will only keep information about you during the term of our contract and following termination, 7 years.
At the end of our retention period we will securely destroy your information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@arborfieldconsulting.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@arborfieldconsulting.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk